FAQ

Size & Fit

HOW TO SELECT CORRECT SHOE SIZE?

Please be aware before picking any pair of shoe look at the Size Chart table to be able identify correct size of you feet. The table of exact shoe you will find just below the price, named: SIZE CHART

Payment

IS BUYING ON-LINE SAFE?

Elmario Shoes takes credit card information security seriously. To ensure the information you provide online is secure during transmission, we employ leading edge encryption technology and Secure Socket Layers (SSL) while processing any personal information you supply.

WHAT PAYMENT METHODS ARE ACCEPTED?

We are proud to accept the most common credit and debit cards: Visa, Visa Debit, Mastercard, Maestro, American Express and others. To protect our customers, we verify all shipping and billing addresses with credit card companies when processing orders. If you are having merchandise delivered to an address other than your billing address, your order may be delayed for verification.

 

Returns

DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?

We guarantee that our models correspond 100% to the dimension grid. This is why you pay for the delivery of goods back when ordering an erroneous shoe size.

If you received the wrong model, color or product did not match the quality - you do not pay anything.

HOW DO I RETURN AN ITEM?

If you would like to return your item, please contact our customer support. Our support agent will give you information how to return an item.

 

Shipping

COUNTRIES WE DO NOT SHIP

Elmario Shoes do not ship outside European Union (EU). All countries which are not member of EU are not available for delivery