FAQ
Size & Fit
HOW TO SELECT CORRECT SHOE SIZE?
Payment
IS BUYING ON-LINE SAFE?
WHAT PAYMENT METHODS ARE ACCEPTED?
We are proud to accept the most common credit and debit cards: Visa, Visa Debit, Mastercard, Maestro, American Express and others. To protect our customers, we verify all shipping and billing addresses with credit card companies when processing orders. If you are having merchandise delivered to an address other than your billing address, your order may be delayed for verification.
Returns
DO I HAVE TO PAY ANYTHING TO RETURN MY ITEMS?
We guarantee that our models correspond 100% to the dimension grid. This is why you pay for the delivery of goods back when ordering an erroneous shoe size.
If you received the wrong model, color or product did not match the quality - you do not pay anything.
HOW DO I RETURN AN ITEM?
If you would like to return your item, please contact our customer support. Our support agent will give you information how to return an item.
Shipping
COUNTRIES WE DO NOT SHIP
Elmario Shoes do not ship outside European Union (EU). All countries which are not member of EU are not available for delivery